Roadside Assistance

MB Roadside Assistance

1-800-FOR-MERCEDES (1-800-367-6372)

Whether it’s replacing a flat tire, delivering a jump start, or providing fuel should you accidentally run out, Roadside Assistance can provide help when you need it most, 24 hours a day, 7 days a week. Now there’s an even easier, more convenient way to get the service you need when you’re on the move. With the complimentary Mercedes me App, you can quickly contact Roadside Assistance to alert them of any issue you’re having. Plus, it’s GPS-enabled to identify your location, and has a tracker to let you know when help will arrive.

In the event you should need Roadside Assistance near Smithtown, or further out by Wading River, a Certified Mercedes-Benz technician will come to assist you and get you back on the road in no time. If your Mercedes-Benz should need towing in Nesconset, NY to the nearest Mercedes-Benz Service Center in St. James, NY, be sure to contact our Service Department. Our friendly and knowledgeable Service staff will be ready to get you back on the road in no time. While your vehicle is also at Mercedes-Benz of Smithtown, you can enjoy the finest amenities, explore the new Mercedes-Benz vehicles and Certified Pre-Owned Mercedes-Benz vehicles in our showroom, and enjoy our excellent customer service. Have peace of mind during your Mercedes-Benz repairs, and trust Mercedes-Benz of Smithtown for the best service.

How Do I Contact Mercedes-Benz Roadside Assistance?


Call 1-800 FOR-MERCedes (1-800-367-6372). You will be asked for the following information:

1. Your Name
2. Vehicle Identification Number
3. Year, Model, and Color of Vehicle
4. Telephone Number Where You Can Be Reached
5. Disabled Location of Vehicle
6. Description of Problem


1. Press the Wrench Button* in your vehicle or Mercedes me button (located in armrest or overhead     console).
2. You will be connected with a Roadside Assistance dispatcher.mbrace® will automatically send the dispatcher information about your vehicle type and location.**
3. Describe the problem you are experiencing to the dispatcher.
4. The dispatcher will send appropriate service personnel to your location.

* See your operator’s manual for complete instructions.

** Only where cellular and GPS are available.

Mercedes me® Mobile Application (for iPhone® and Android®):

1. Launch the application
2. Login with your Account Number and PIN
(If you forget yourmbrace® account number or PIN. Call the Mercedes-Benzmbrace® Response Center at 1-866-990-9007 or press the i-Button in your vehicle)
3. Touch and click on the Assist button at the bottom of the screen to access Assistance screen
4. Touch or click on the Roadside Assistance button to call Mercedes-Benz Roadside Assistance.

To get the Mercedes me mobile app, choose from one of the links below.


Exceptional Service That You Can Trust from Certified Technicians

The Service Center at Mercedes-Benz of Smithtown prioritizes the service performed on your vehicle while ensuring all of our customers have the best experience possible.  From routine maintenance to repairs, our highly qualified technicians are eager to provide exceptional service on both your new and pre-owned vehicle.  

Visit Mercedes-Benz of Smithtown on 630 Middle Country Road in St.James today to speak with a highly trained Service Advisor.  Be sure to visit our website to view our Service Specials.  Call us today at 888-693-2406 to schedule your appointment