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View InventoryMercedes-Benz of Smithtown Reviews
The prior three times I came in for service at the service center, no one could find my paperwork. I had neither an appointment nor a loaner car, even though I knew better. Each time, however, after making a fuss, they’d give me a loaner and do the maintenance. Who wants to do that every time? This time it seemed as if the same thing was going to happen. However, my service manager was Rob Picone, who, instead of arguing with me, went in to see if he could find the paperwork. I knew I wouldn’t have a loaner car when I booked the appointment. That was not an issue. Rob found the paperwork and got things going. What a pleasure! I had to wait, but the car was going to be worked on and when it was ready, it came out humming and sparkling. By the way, during the wait I went into the showroom, talked to Steve Godden and decided to buy a new Mercedes! He brought me over to Paul Demicco to do the purchase. I felt like a real Mercedes owner again. I’m glad I went back there, because I always liked Mercedes-Benz of Smithtown. And, now my faith in them is restored. Next time, I’ll give them the 5 Stars they deserve!
Jason Tekin is a great representative of what Mercedes-Benz is all about. He was professional, and with a smile and friendly greeting, he took the time to answer all of our questions. We love our new car and cannot thank all of the people we came into contact at Mercedes-Benz of Smithtown. First class all the way. Sincerely,Josephine Ehlinger
I have been with Mercedes Benz of Smithtown for 19 years. They are the best! The service is amazing everyone goes above and beyond to make you happy. You walk in and everyone knows your name and the service starts.
I dealt with Valentine, and he was the deciding factor on why Mercedes-Benz of Smithtown earned my business versus another dealership. He is a genuine and caring sales rep that does his best to listen to what the consumer wants, as opposed to attempting to sell the consumer what they don't want.
Was processed an an expeditious manner and provided with a loaner vehicle. Service Advisor Joe Romeo provided me with a call within an hour of dropping off the vehicle and informed me of what was needed for the 30K mile service. Romeo also was practical in determining when my vehicle could be retrieved. Vehicle was picked up next day. Vehicle was washed. All work was completed. Check out took no longer than 7 minutes. No hassles and i would trust this dealership implicitly.
WELCOME TO
Mercedes-Benz of Smithtown
Mercedes-Benz of Smithtown in St. James, is a family-owned and operated Mercedes-Benz dealership in Suffolk County.
Our new, stunning state-of-the-art showroom is finally open and features an expansive and stunning 10,000 square feet of vehicle showcase space, a 3,000 sq. ft, 2 lane, 6 vehicle drive-in service reception area, and a new and pre-owned in-showroom delivery center. Visit us today for continental breakfast for Service Customers until 10:30 a.m., and free Starbucks Coffee all day.
If you don’t see a particular vehicle you can use our vehicle finder service. We will inform you when a matching car arrives. To see a vehicle in person visit us at 630 Middle Country Road, St. James, NY 11780. See you soon!
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877-862-7343
Call Now630 Middle Country Road • St. James, NY 11780
Get DirectionsToday's Hours:
Open Today! Sales: 9am-8pm
Open Today! Service: 7:30am-5:30pm
Open Today! Parts: 8am-5pm
Mercedes-Benz of Smithtown
Phone: 877-862-7343
http://maps.google.com/?q=630%20Middle%20Country%20Road%2C%20St%20James%2C%20New%20York%2011780%2C%20United%20States%2C%20St%20James%2C%20NY%2011780