Custom-Order Your Mercedes-Benz

July 15th, 2021 by

Design your Mercedes-Benz the way you have always dreamed it. Get all the amenities that you actually would love to have — custom ordering your Mercedes-Benz directly from the factory is the ultimate way to get the exact vehicle you want.

Customize Your Vehicle!

Custom design your Mercedes-Benz how you want it! Choose from different exterior paint and custom wheels to interior upholstery and all the technology features you want, you’ll be able to design your vehicle to your exact specifications. You can even choose for the option to use Mercedes-Benz designo® Manufaktur program on certain models for a Custom-built experience. Whether you’re starting with a blank slate or you have already built your vehicle on — Mercedes-Benz of Smithtown is your trusted partner for custom orders.  

Custom Ordering FAQ

How long does a custom order usually take?

The timeframe for your custom order to be delivered tends to vary and depends on a variety of different factors including the specific model and where the vehicle will be assembled. In general, Mercedes-Benz custom-ordered vehicles built in Europe can take between 3 to 6 months to arrive. Models produced in North America typically arrive between 1 and 3 months. Our team will keep you informed throughout the build process. Once your custom order is ready and shipped you can pick it up at our Mercedes-Benz dealership located at 630 Middle Country Road, Saint James, NY 11780.

Is a deposit required prior to placing a custom order?

Yes. If you intend to place a down payment on your new vehicle or purchase the vehicle outright, the deposit can be applied towards that. If you plan to finance or lease 100% of the vehicle, the deposit will be returned to you in full or partially once your contract is signed and you take delivery of the vehicle.

Can my custom order be completed over the phone or online?

Yes. Our team is standing by to help you complete and submit your custom-ordered Mercedes-Benz via phone or the internet. We do suggest that you come to see your exterior color of choice in person prior to ordering to ensure it lives up to your expectations. The online process to customize your vehicle is simple and easy to navigate. There are many different choices and features to add to your vehicle. Talking to a team member can also give you more insight into what you are looking for in your Mercedes-Benz. Contact us at 888-748-4291 about customizing your vehicle. 

Will my vehicle be eligible for special rebates, lease incentives, or other special offers?

At the time your order is placed, the price of your vehicle will be determined. Since incentive programs and rebates change from month to month, we can only provide you with an estimate regarding your potential monthly payment. However, once we know the month that your vehicle will be delivered — you will be able to take advantage of current programs and incentives at that time.

Stop by Mercedes-Benz of Smithtown and explore our large inventory of new and pre-owned vehicles! Contact us with any questions or concerns you may have. Head to our website and check out our Service & Parts Specials. We look forward to seeing you at our Mercedes-Benz dealership located at 630 Middle Country Road, Saint James, NY!


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